Ente Locker FAQ
Welcome to the Ente Locker FAQ index. Browse questions by category below, or use the search function at the top of the page to find specific answers quickly.
Quick Navigation
Jump to a category:
Getting Started
View complete Getting Started FAQ →
Installation
- How do I install Ente Locker on Android?
- How do I install Ente Locker on iPhone or iPad?
- Is Ente Locker available on desktop?
- Can I access Locker from a web browser?
Account
- How do I create a new Ente account?
- Can I use my existing Ente Photos account?
- How do I log in on multiple devices?
Pricing and Plans
- Is Ente Locker free?
- How much does Ente Locker cost?
- Is Locker storage separate from Photos storage?
- Do I need Ente Photos to use Locker?
Account Limits
Export and Data
- Can I export my Locker data?
- What happens to my data if I cancel my subscription?
- What happens if Ente shuts down?
Locker, Photos, and Auth
- Should I store document scans in Locker or Photos?
- Should I store passwords in Locker or use a password manager?
- Should I store 2FA codes in Locker or Auth?
- What is Locker NOT designed for?
- Quick reference: Where to store what
Item Types
View complete Item Types FAQ →
General
- What types of information can I store?
- Can I create custom item types?
- Can I edit an item after creating it?
Specific Types
- What file formats are supported for documents?
- Can I format text in Personal Notes?
- Does Locker have browser integration for passwords?
- Can I attach photos of physical documents?
Organization
View complete Organization FAQ →
Collections
- How do I organize my items?
- Can I create nested collections?
- What happens if I delete a collection?
- Can an item be in multiple collections?
Trash
- How long do deleted items stay in Trash?
- Can I recover items after 30 days?
- Does Trash count against my storage?
Search
Sharing
Sharing with Users
- How do I share items with family?
- Can I share with non-Ente users?
- What happens when I update a shared item?
- What happens if I revoke access to shared content?
- What happens if I delete a shared collection?
- What happens to shared items if the owner deletes their account?
Public Links
- Are public links end-to-end encrypted?
- Can I see who viewed my public link?
- How does sharing work with encryption?
Legacy
General
- What is Legacy?
- What happens after the waiting period?
- Can I customize the waiting period?
- Can I have multiple trusted contacts?
- What data can trusted contacts access?
Setup and Recovery
- How do I add a trusted contact?
- How does a trusted contact initiate recovery?
- Can I block a recovery attempt?
Security
Encryption
Account Security
- What is the recovery key?
- I forgot my password. How do I recover my account?
- Does Locker support two-factor authentication?
Lock Screen
- What happens if biometric authentication fails?
- Can I change my PIN?
- Is lock screen available on all devices?
Account Management
Troubleshooting
View complete Troubleshooting FAQ →
App Issues
- The app is crashing. What should I do?
- Why isn't my item appearing in search?
- Can I use Locker offline?
Getting Help
Can't find what you're looking for?
- Try using the search function at the top of the page
- Check the Getting Started guide
- Check the Family Setup guide
- Visit the main Locker documentation
- Contact support@ente.io